Mts reference from mobile. MTS support service - a free phone number for technical support. How to call the Help Center from an MTS mobile phone

Hot line MTS is a universal official free source where the user of the mobile network receives answers to questions of interest about the service. For such a large company as MTS, which has an audience of more than one million users, customer orientation remains in the first place in communicating with the consumer. And it is possible to create trust among its users only through personal contact with each of them. That is why thousands of specially trained managers every day receive hundreds of thousands of calls to short numbers with various questions and requests for help.

The MTS hotline resolves the following contentious issues of user access within the network:

  • communication problems;
  • problems in deactivating or activating bundled options;
  • uncontrolled write-off of funds;
  • assistance in connecting additional packages of minutes, messages, Internet;
  • domestic and international roaming - conditions, methods of connection, disconnection, tariffication;
  • change of the user's tariff;
  • setting up emergency calls;
  • Internet access;
  • change of user registration;
  • information and technical support of the contact center manager on all issues of MTS mobile communications;
  • loss of a phone;
  • device lock.

The call center of the company provides assistance with other issues. Clients need to be clear about their problem.

Note that customers often call on the phone with questions about why the microphone does not work or does not charge the device. In such areas, specialists are incompetent, since their area of ​​influence is your SIM card and all the processes associated with it.

So, for example, if you report that the SIM card has been lost or has been mechanically damaged, you will be prompted what to do, where to go or how to replace it.

Let's consider an example of one call:

  1. The client calls the MTS hotline number with the question of how to activate roaming for a trip to Turkey.
  2. The operator sees which tariff plan, and within a couple of minutes gives information to the applicant - the cost, conditions, combinations for connection.
  3. The consultant calls the request codes for roaming activation during the conversation, and additionally sends them with a message.

Note that the company records all conversations with customers in order to avoid conflicts and improve the quality of service.

How to call the MTS hotline

In order to be as close to its consumers as possible, MTS has several channels of interaction:

  • MTS hotline phone for legal entities and individuals from Russia and the Belarus network - 0890;
  • if you are on a trip abroad, and the number is active roaming, to contact the operator, use +7 495 7660166 (required in the international format);
  • from city or other mobile phones call 8 800 250 0890, also free of charge.

Alternative communication methods

In 2020, communication via the Internet is developed, therefore convenient option communication with the consultant will be the subscriber's personal account. To do this, you need to download a mobile application to your smartphone or go to the official website of the company, go through authorization there. In the support section, write all your questions. The chat works around the clock.

(3 estimates, average: 2,33 out of 5)

60 comments

What is sms content?
What is entertainment?
I want to know where the money went ???

Hello, in your personal account you can see if paid subscriptions are connected.

Good morning! I can not send SMS and receive them.

Good day! Yesterday, when transferring a subscription fee from a bank card, I made a mistake in one digit of the phone number. I tried to contact the subscriber, they did not pick up the phone. What to do


06 \ 07 \ 19 made a payment on the MTS website, until now the amount has not been credited to the account. I checked the payment receipt, no errors in transferring funds, the number is correct.
Where to look for ends?

Hello, you need to contact the communication salon to clarify the situation.

hello, how can I send me a lead to the specialists

Good afternoon. Channels on the Mts TV set-top box do not work, writes that there are no channels. What to do?

Hello, contact the operator at the toll-free number 8-800-250-0890.

Hello, having once turned on the access point on your phone, realizing that the service is paid, I no longer used it, but the money is now debited almost every day.
What to do?

I need to switch to another tariff plan where there is unlimited Internet,

Hello, unlimited Internet on the Tariffische tariff plan.

We have no MTS connection on the territory of the village of Roshchino, Kursk region, Stavropol Territory, please take action and return the money to us in a week, recount. Calling technical support for a week is useless. there is no connection and the Internet, of course.

Yesterday I took money by express, but they still have not come to my personal account

Hello, to resolve the issue, call the hotline.

No connection, I can't even call the hotline, the tariff has been paid

Hello, contact the communication salon to clarify the situation.

Good day! Interested in the terms of cooperation for individual entrepreneurs - how does the exchange of documents take place? Does the service cost include VAT, etc.?

Hello, for such questions you need to contact the employees of the company directly.

Good evening! Tell me, such a question, I have been a client of MTS for many years, but my SIM card is issued to another person, he does not live in this city, the phone says that the card is outdated, I need to change it, I don’t change it, since it was not issued to mine name and man this one lives in the region, is it possible to somehow re-register the card by proxy or is it necessary for the personal presence of this person?

Hello, yes, you can reissue by power of attorney.

why is there a problem with the Internet on the phone

On October 05, 2019, I submitted my new passport data to the sales office No. 000173942. The employee told me that they would be activated within 24 hours. Two days have passed, the passport data has not changed. My phone number is 916-646-06-74. On the hotline, I was asked to go again, but to a different sales office. I would like to know, is it okay to offer such nonsense to a client? MTS has no opportunity to contact the above sales office. I ask you to solve this problem.

Please give me the address where to go with a complaint about the illegal withdrawal of money from my phone.

Hello, contact the sales office and file a complaint.

how to switch to a tariff plan without a call

Hello, which tariff plan do you want to switch to?

When will it be possible to connect Home Internet, television and mobile communications in the village of Yudino, Kirovsky district, Kazan?

Hello, leave a request for connection on the official website.

Hello! Explain how my MTS smart mini tariff will work 300 rubles per month. d Chita when traveling to Moscow?

Hello, the same as in the home region.

I do not receive incoming SMS, and also do not send SMS. What to do?

Hello, maybe you have incorrect settings in your phone, to resolve the issue, contact the MTS cellular salon.

why are there no incoming sms?

Hello, maybe you have incorrect settings in your phone, to resolve the issue, contact the MTS cellular salon.

Hello. I ask you to cancel the transfer of number 3547644 to the operator TTK.

Hello, call the hotline and notify the operator.

Good afternoon. I am in the UAE. Before the trip I connected the service “Zero without borders”. I put 3000 rubles into my account. I called from the UAE once, about 5 minutes. Today the account has -180 rubles and I can't call anywhere. Please understand the situation. My number is +79103473116.

Hello, you need to contact the operator through the official website.

How to connect 20 channels for free

Hello, contact the operator at the toll-free number 8-800-250-0890.

Hello. How to activate roaming while in China?

Hello, dial * 111 * 2157 # on your mobile phone.

I put the money on my phone and got the wrong number. How can I take my money back?

Hello, you need to visit the MTS office with your passport, as well as a document confirming the erroneous payment. At the office, you fill out an application and supplement it with a copy of the receipt (the original document should remain with you).
After the consultant accepts the application for a refund, he will send it for processing. Upon confirmation of an erroneous replenishment of the account (the payment platform must transmit information to MTS), specialists will make a refund. Correction of an erroneous payment takes place within three days, during this period of time the documents are reconciled.

What tariff for this number I cannot find out 89105998647

Hello, you can find out through your personal account.

I want to know about other tariffs

Hello, check out the official website.

Hello, how can I contact you from abroad? By internet call? It is very urgent to make payment for the contract

Hello, through the support service on the official website.

No user can foresee all possible scenarios for the development of events and protect himself from meeting difficulties. But on the other hand, subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the working conditions of the contact centers.

This is the simplest action to avoid troubles, since the customers of the mobile operator can ask a professional for help at any time. Moreover, the cellular company has provided for several different methods of communication, including calls from the phone and communication through the official website, so that everyone can easily contact the hotline operators.

Modern companies are obliged to provide customers with the most accessible and diverse service. This also applies to the free technical support of MTS. Therefore, so that no subscriber is disappointed in cellular communication and can continuously use the connected services, the mobile operator has provided various support contacts and services for solving emerging problems:

  1. special service phone;
  2. online chat;
  3. universal USSD commands to manage communications and connected services;
  4. service centers and service salons;
  5. official communities in in social networks;
  6. a special feedback form;
  7. Email.

Choosing one of the listed approaches, users should focus on the specifics of the current situation, their own capabilities and desires.

MTS support service - a free number for communication with the operator

The easiest way to contact consultants from a mobile is to call a single number provided by a telecom operator. But besides it, there are other phones from which you can call the contact center:

  • 0890 - universal telephone for subscribers;
  • 8 800 250 0890 - a call from other operators and for owners of the city line (landline phones).

It is important to emphasize that each option is free to use, so users do not have to worry about additional costs. This is especially true if the client cannot use the MTS SIM card or is faced with difficulties directly related to cellular communication and call quality.

MTS customer support service - phone from mobile

Special attention should be paid to the telephone number of the MTS support service for clients located abroad. People who find themselves in roaming should dial the special number +74957660166.

It should be emphasized that replacing the leading number +7 with the usual eight is unacceptable. The resulting combination will not allow contact center operators to contact.

Pleasant news for those wishing to call consultants will be the absence of a call fee.

Assistance remains free of charge, no matter where the client is. MTS specialists will try to help a person in need of tips, in whatever situation he may find himself in.

How to write to the MTS support service?

If the user needs to contact the MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

  1. visit the official portal of the telephone company;
  2. log into your personal account by entering your mobile number and a unique password;
  3. open an online chat.

In addition to the online consultant on the site, subscribers have the opportunity to contact online support in the official communities of the cellular operator on social networks. But before that, you have to make sure that the selected group or public really represents MTS, and is not a personal creation of one of the subscribers.

The "help" section on the official portal deserves a separate mention. It contains a wealth of help information to help clients and visitors deal with almost any challenge. A convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and simpler.

Home Internet Support

Those who have difficulties not with the usual mobile communication, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes getting help requires verifying the identity of the caller. Therefore, the client in need of assistance should prepare in advance:

  • passport data;
  • service agreement;
  • PUK code.

In addition, if a user decides to cope with difficulties without a phone, simply by visiting the nearest sales salon, he will definitely need a passport, which he must take with him.

By calling the help center, you can solve almost all issues related to your service in this company, which is why it is important to know in what ways you can call the MTS operator. The Call Center employee will help you change the tariff, activate various options, remove unnecessary services, order detailing, deal with financial issues, for example, delay in the receipt of funds on the balance and much more.

MTS call center numbers

A single reference number for MTS clients is 0890. This phone is valid only for MTS customers, that is, you need to call it from an MTS SIM card. In this case, the call will be free. Having called the specified short number, you will be taken to the voice menu, in which the answering machine will first announce your balance and name tariff plan installed on the SIM card from which you are calling, and then the answering machine will prompt you to select the appropriate category by clicking on the corresponding number. In this way, you can independently, without switching to a specialist, solve your problem.

If you want to call the MTS customer support service not from a SIM card of this operator, but, for example, from a landline phone or the number of another operator, then you should dial the phone: 8 800 250 08 90. When dialing this number from an MTS SIM card, the call will also be free, and when calling from a landline phone or from a SIM card of another operator, the call will be paid in accordance with the pricing conditions of your tariff plan.

There is one more number that can be very useful if you are abroad and you urgently need to solve any problem: +7 495 766 01 66. Please note, if you are abroad, then this number must be dialed starting with the number "+7" instead of the number "8", otherwise the call will not be able to be made. This call is also charged according to the international call rates on your plan.

If you are a corporate client, there is a separate line for you: 8 800 250 09 90. Call by this phone for corporate clients MTS is free.

Attention! In the MTS-Belarus network, to communicate with the operator, you need to call 0890. The call from the MTS SIM card is free.

How to call a "live" operator

When you try to call a "live" Call-center specialist, some difficulties arise: when dialing, first you will be taken to the voice menu, where the autoinformer will try in every possible way to solve your problem without switching to a specialist. But it is not always possible to figure it out on an independent way, especially if this problem is non-standard. The answering machine will ask you to click on the desired number in the last turn to talk to the "live" operator.

So, let's take a closer look at which number to call and how to quickly switch to the MTS operator:

  1. Dial 0890 and wait for the answer of the autoinformer. Listen to the information about the balance on the balance and the name of your tariff, then the autoinformer will offer you to choose the appropriate category. Select any category by pressing, for example, the number "1". Next, the autoinformer will list the new subcategories and offer to click on the number "0" to contact the employee, follow this action. You may need to press "0" again after the next recording, after which your conversation will be transferred to a specialist. Thus, in order to contact the operator of the MTS company, in the tone mode you need to dial the following combination: "1" - "0" - "0". Remember that all conversations are recorded.
  2. If you call from a phone with a SIM card of another operator or from a city device at 8 800 250 08 90, then after dialing you will also be greeted by an answering machine that will offer you to choose the appropriate category. The answering machine warns that you can contact the operator only after choosing the appropriate category. Therefore, click on any number, for example, "1", and then click on the number "0". You may need to press the number "0" again.

Other ways of contacting MTS specialists

If for some reason you could not call or get through the above numbers to the MTS operator, then you can ask a question and get an answer in the following ways:

  1. Sign in Personal Area or the application "My MTS" via a mobile phone and write your question in the chat. In real time, the employee will answer the question and help solve the problem. In roaming, there may be a delay in chat messages.
  2. Go to the official website and scroll home page down. In the lower right corner there are icons with social networks:

The policy of the MTS company is aimed at reducing communication between specialists and clients. This becomes clear immediately after the subscriber has been unable to contact the "live" operator of MTS for a long time. This opinion is also formed due to persistent recommendations to use an autoinformer or an official website for advice. In this article, you will learn how to call a consultant, including for free, from a “native” SIM card and other mobile operators, from foreign and corporate numbers, from abroad.

In the article:

How to call an MTS operator from a "native" SIM card

With a “native” SIM card, you can call the operator MTS for free, the service is available to customers anywhere in Russia where there is a connection. This can be done by dialing one of the two short numbers - 08460 or 0890 ... There are no charges for connection and conversation.

After connecting to the hotline, you will first hear a recorded greeting from an MTS employee. Don't rush to hang up! In order for the system to connect you with a "live" operator, follow the prompts of the answering machine: press button 2, then 0. After that, your number will go to the "call queue".

Average response time - 20 minutes, you have to wait longer for him during the day than at night. More than 30 subscribers can be in one queue, in the late afternoon the load decreases and a "window" appears for a call.

The contact center works around the clock.

How to contact the help desk from SIM cards of other operators

You can call the MTS operator for free on a single number 8 800 250 08 90 ... It operates throughout the Russian Federation and is available to subscribers of all mobile operators. A call to help is free for any region of the country.

Step-by-step instruction:

  1. Dial the phone number above.
  2. If you do not want to listen to the end of the voice menu prompts, press the combination 2 0.
  3. Rate the service (optional!).
  4. Wait for the connection with the "live" consultant.

Remember that you can call the specified number not only from a cell phone, but also from a landline, city phone.

How to call a corporate client

For such subscribers, a common federal number is available 8 800 250 09 90 ... A call to the support service is not charged for customers of any mobile operator and is free when dialing from a landline phone if the user is in the Russian Federation.

How to get through to MTS from a foreign number

Before contacting the MTS information desk abroad, dial from a foreign SIM card or landline phone number +7 495 766 91 66 ... Do not forget to enter +7, without this code the connection will not happen. This service is paid and is charged in accordance with the rates for international calls.

How to contact an operator from Crimea

On the territory of Crimea, the same contacts are used as in other regions of Russia. But communication with the technical support of MTS directly from the peninsula by short number 0890 sometimes very bad: you have to wait a long time for a connection. In this case, you can call from SIM cards of any operators free of charge at 8 800 250 08 90 .

How to make roaming calls to MTS

MTS national and international roaming numbers are different. If you are within Russia, but not in your home region, you can call the customer service by dialing 0890 or 8 800 250 08 90 ... Tariffing is not carried out. After making a call, you need to wait for the voice message, press the 1 key, then 0. The connection will be established in a few seconds or minutes.

For subscribers wishing to contact the call center from abroad in international roaming, a hot line operates - 7 495 766 01 66 ... A call to the number is free for those who dial it from a “native” MTS card. Funds are not debited from the account, regardless of the client's country of residence.

After the connection is established, the robot will inform about the acceptance of the request, and after a few minutes the client will receive an incoming call from a specialist of the MTS company.

How to quickly contact a consultant

Here's how to call the MTS hotline quickly:

  1. Dial the short number (listed above)... In order not to wait long, try to call a specialist after 15:00 or late in the evening - as a rule, at this time the workload of operators is lower.
  2. Dial 8 800 250 08 90 from any mobile operator a. This method is suitable for those who cannot connect to the network, but it is relevant only for subscribers located within Russia.
  3. Use number 0605 , it is easier to get through it due to the lower workload. The mobile operator does not advertise it especially, positioning it as a communication channel for VIP clients. At the same time, absolutely all subscribers can call it, free of charge.

If, for any reason, the operator could not call MTS for free or even for a fee, use the feedback on the operator's website. There you can ask any question related to MTS. A response from the site manager will come within a few minutes, they work around the clock.

Online support for subscribers

You can write to the MTS technical support service from anywhere in the world to the operator's e-mail - [email protected]

You can also use Google Plus –plus.google.com/113554086601338706616 to communicate with company consultants.

To follow the operator's news, subscribe to the MTS newsletter on Twitter - twitter.com/ru_mts.

If the subscriber failed to get through to the call center, there is another way to contact the MTS operator - to contact a consultant or administrator in the company's salon. To obtain information, you must have an identity card with you

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