Useful functions of the Tricolor TV personal account: how to check the balance, transfer money, pay for services. Balance management in your personal account tricolor tv tricolor tv statement on the suspension of broadcasting
As a rule, Tricolor TV subscribers use their personal account to check the balance and expiration date of subscriptions. Few people know that this service has several more convenient and useful options.
Check personal account balance
The interface of the personal page is designed in such a way that after authorization in the service, the client immediately goes to the “My services” page. This is the most informative section of your account.
Its first window displays the state of the subscriber's general account - these are funds transferred to the operator that have not yet gone to pay for packages. Next to it is the ID of the receiver to which the subscription is made, the number of the subscription agreement and the currently valid tariff plan.
The balance cannot be negative a priori - the operator does not service subscribers on credit, but positive - in two cases:
- the transfer was intended to extend the validity period of the package, the subscription to which is still valid;
- at the time of payment, the purpose of the payment was not specified, and the money “fell” to a non-target account.
Important: in the personal account, each Tricolor TV subscriber can either simply check the status of payment, or dispose of unallocated funds (information below).
How do I manage my own account?
On the same page, at the very bottom, there is the "Account Management" window. Here it is described in detail where the "free" funds are located and it is possible to transfer them to pay for a particular package.
After you managed to find out the balance of your personal account in your Tricolor TV personal account, it’s a good idea to learn how to manage it. This is done simply:
- select a line with a plus indicator;
- in the "Transfer to" column, click on the arrow and select the required package from the drop-down list;
- indicate the amount intended for the transfer;
- click the "Transfer" button.
We advise you to find out about where you can watch new movies for Tricolor subscribers.
Read: how is it correct on the official portal of the operator.
Managing user services in the personal account
If you scroll up a little, the list of connected (and also available for activation) packages and additional paid services becomes available. It indicates (active or inactive at the moment) and other useful information:
- the rest of the days during which it will be valid;
- expiration date;
- the tariff at which it was connected (extended).
The window is called "Service Management", and this implies not only receiving information, but also certain functionality. Here, in fact, there is a "necessary" column with the option to independently change the tariff plan. There is a window with an arrow opposite each of the available packages (their list may differ from those in the picture). Using the drop-down list, you can select the option of renewal or connection, and then click the "Select" button.
Suspension of Tricolor TV services
The concept of "service management" in most cases means not only their activation, but also their disconnection or suspension. And the subscribers of the company have such an opportunity. They do not need to pay for TV viewing during long absences - if they wish, they can deactivate the connected packages (all at the same time) for a period of 1 to 6 months.
Unfortunately, while the function "Suspension of services" in the personal account of Tricolor TV is not provided. The subscription agreement states that this is done only upon a written request from the subscriber. You can do this in two ways:
- write an application yourself and send it along with copies of your passport and to the NSC address by regular mail;
- contact the dealer's office (you only need a registered user's passport), where to fill out an application form.
Other sections of the personal account of Tricolor TV
The section "Services" in the list of tabs in your personal account is followed by a number of others, no less informative and functional.
Internet
Here you can manage the corresponding service, provided that there is connected equipment for access to the worldwide network and an agreement is concluded with the operator.
Special offers
The operator informs about special offers available to the subscriber.
Payments
In this section, you can not only find out how to pay for Tricolor TV packages through your personal account, but also activate a pin code or a scratch card, as well as make a payment without commission using a bank card. It also stores information about all transactions - the receipt of funds and write-offs in favor of certain services.
Confirmation of data
By opening the tab, the recipient of the operator's services can confirm the data about himself and the receiving equipment specified during registration.
Appeals
The section provides access to the history of calls to the operator's technical support, and here you can also find a special form for creating a new request.
Navigation menu
Items in this part of the Tricolor TV personal account, written in small print on a blue background at the top of the page, also have a functional load. With their help you can:
- issue an appeal to change registration data;
- read technical messages sent by the operator;
- see the answers to frequently asked questions (in particular, how to transfer money from account to account in the Tricolor TV personal account);
- change the initial password and login to other combinations of characters.
Brief summary
Most of the satellite operator's subscribers admit that it is convenient to use Tricolor TV's personal account in a modern way. With its help, you can remotely receive the necessary information, renew and activate packages - there is no need to once again contact dealers or the office of the company.
Tricolor TV is constantly improving the self-service service - it improves and simplifies its navigation, adds new functionality. At the same time, you do not need to pay extra for its use, and this is good news.
Connecting satellite television is impossible without concluding an agreement with Tricolor TV, since it is the agreement signed by the subscriber that secures the right to receive telecommunication services. But this requires learning how to properly formalize your own relationship with the provider. In addition, it is important to figure out in advance what a correctly completed document looks like in order to prevent ridiculous mistakes and inaccuracies.
The possible consequences of misprints or the absence of papers signed by both parties deserve special attention. The operator directly says that it cannot provide its own services and guarantee high-quality service without properly executed documents. At the same time, he demands that all the necessary papers be in his head office, which is extremely difficult to call convenient. In a word, even the smallest nuances require detailed study.
Conclusion of an agreement with Tricolor TV
- contact an authorized dealer;
- buy equipment from an authorized dealer (in this case, he will do everything on his own at the time of purchasing a plate, receiver and smart card);
- send a letter to the legal address of the telecommunications company.
It is important to emphasize that it will not be possible to fill out the required form via the Internet, since the provider does not recognize virtual agreements. At the same time, registration on the official website, during which you need to provide information from your passport and contact details, remains mandatory, and sending a printed paper agreement is the last part of the connection.
It is important to emphasize that users are required to provide papers with a personal signature within 60 days from the date of the initial activation of television.
Download the contract form
The easiest way to print an agreement with Tricolor TV is to download the required form from our website using a special link. After that, it remains to fill in all the points in it (observing accuracy and avoiding mistakes) and send it to the address 197022, St. Petersburg, PO Box 170, NJSC National Satellite Company.
If you cannot print the agreement, you should carefully consider the papers that came with the equipment. Often there is a self-copying template among them, which can be filled out and sent to the address above.
How to fill out a subscription agreement Tricolor TV - sample
The most important part of a Tricolor TV subscription agreement is its header, which contains basic information about its placeholder. Subscribers will have to write down:
- surname, first name and patronymic (in full, abbreviations and initials are not allowed);
- the exact registration address (which matches the information in the passport);
- the exact address of the installation of the equipment;
- contact phone number (home and mobile);
- email;
- series and number of the passport;
- the branch that issued the passport and the date it was received.
In the main part of the form, you will need to re-enter the last name, write down the ID or subscription agreement number and tick the appropriate action (registration or suspension of service).
The final touch will be the date and signature.
How to find out the number of the subscription agreement
There are several ways to find out the exact agreement number:
- by looking at the form filled out by the dealer (if the equipment was purchased from official distributors);
- visit the official website and enter your personal account;
- find out the number of the Tricolor TV contract by last name by visiting the nearest office of the company or dealer from whom the equipment was purchased.
In the most difficult situations, you can try to contact company representatives by calling the contact center at 88005000123. They will explain what to do and tell you how to recover the loss. But it is worth preparing for the fact that they will need the passport data of the subscriber in order to identify his identity and avoid confidential data falling into the hands of unauthorized people.
How to terminate the contract with Tricolor TV and return the money to yourself
The easiest way to terminate the contract is to simply stop paying for the services. But, if this approach turns out to be inconvenient, you should send a statement to the provider to terminate the subscription agreement. The hat for it should be taken from the sample described above, and the main part is indicated in free form. Here you should indicate the exact date of termination and ask to recalculate and return the money, indicating the exact details for receiving them.
It should be added that when personal data changes, it is worth sending a new Tricolor TV contract form to the provider.
It happens that satellite equipment is idle:
- You left the summer cottage in October, and are you planning to return to the beds only in April-May?
- Going on vacation for a month?
If no one is watching satellite, it is logical to turn it off.
At the same time, there is a nuance. If you write an application for termination services, you will not be able to return to viewing later. What to do?
For all Tricolor TV subscribers there is an opportunity to suspend satellite TV services. This opportunity is spelled out in the contract (the wording may differ depending on the year of the contract) and sounds like this:
"The subscriber has the right to suspend services on the basis of his written application."
How long can you suspend?
The maximum suspension period is 30 days.
What need to do?
Step 1
"Tricolor TV. Application for suspension / activation of services"
Step 2
We fill out the application according to the sample. We indicate all the necessary data and the reason why we want to stop viewing. In the first paragraph " suspend all services ..."check the box. Pay attention to the second point" activate all services". Do not fill it in. This item will be needed if you want to resume satellite viewing earlier than the specified date. But more on that later.
Sample filling out the application form for suspension / activation of Tricolor TV services
Please include your ID number on your application. It is written on the back of the smart card:
Or, instead of ID, indicate the number of the Subscription Agreement:
Step 3
We send the original application to the address: 197022, St. Petersburg, P.O. Box 170 (post office Kamenoostrovsky pr., 42 B)... We attach a copy of the passport with registration. you can also send the application to the e-mail of the Tricolor Subscriber Support Service before sending it by mail [email protected]
Travel time will depend on the capabilities of the Russian Post. Please be aware that it takes up to three days between receipt of your application and suspension. That is, the method is suitable for those who have enough time to wait. But there is a quick way:
Bring a letter to one of our stores () and we will send it ourselves. In this case, the processing of the application will take only a few hours. Don't forget your passport.
What will happen after the specified period expires?
After the expiration of the specified period, the display will resume on its own.
I entered the wrong end date, what happens?
Nothing wrong. Longer than 30 days, the suspension does not work, and after this time your television will start working automatically. If you want to return satellite TV earlier than written in the application, just print the form and fill it out again, but check point 2: " activate all services"and indicate the date you want.
If you still have questions on how to suspend Tricolor TV services, write a comment under the article or send a question to. We will be happy to help.
The most important condition for obtaining any services is the conclusion of an appropriate agreement, which will indicate all the rights and obligations of the parties, as well as important terms and conditions governing the relationship between the parties. There is a similar agreement when connecting satellite television, but not all subscribers know this. But this document can be extremely important, so users should find out in advance the number of the Tricolor TV contract. Moreover, it is advisable to download it if it was concluded through the official website, or write down the number so that it always remains at hand.
Features of concluding an agreement with Tricolor TV
There are 3 different ways to conclude a Tricolor TV subscription agreement:
- through the official website;
- from official dealers;
- by calling the contact center at 88005000123.
It is important to emphasize that it is preferable to use the services of dealers, since in such a situation they will do almost everything on their own, and subscribers will only have to provide information about themselves.
Self-registration through the official website is more difficult. The main difficulty that clients who choose this approach will face is the need to send one copy of the contract to the main office of the provider. This is due to the fact that the satellite company is required to have a document with the user's personal signature. At the same time, if she does not have a form signed by the client, the company reserves the right to terminate the agreement unilaterally.
Tricolor TV contract - form: sample
Registration on the official website is used when purchasing equipment for the provision of television services in chain stores and supermarkets. In this case, a sample filling is not required, since the user will only need to fill out the registration form. You will have to specify in it:
- ID (12 or 14 digits located on the smart card or sticker on the receiver);
- receiver model (indicated on the front panel of the device);
- serial number of the set-top box (23 digits located on the sticker on the receiver);
- individual code (on a smart card or scratch card);
- surname, name, patronymic and date of birth;
- passport data;
- the address of the installation of equipment and the user's residence;
- home and mobile phone;
- email address;
- confirmation code that will be sent to the previously specified mobile after sending the corresponding request.
Additionally, you will need to tick the box confirming your agreement with the rules (it is advisable to read them) and click the "register" button. After that, it remains to download the Tricolor TV contract form by clicking on its number.
Conditions for changing the contract for the provision of Tricolor TV services
In case of changing any registration data, users are obliged to make the appropriate amendments to the questionnaire completed during registration. To make changes to the subscription agreement, you need to go to the help section and open the registration page. In it, you should switch to the tab that offers to change the information and click the corresponding button.
The next step is to fill out the questionnaire, which you then need to print. The next step will be to scan the printed application and several pages of the passport (allowing you to identify the client by name and registration). Scanned copies must be attached to the previously completed application, after which all that remains is to send it. Additionally, the provider requires sending the original application and a copy of the above pages of the passport to the legal address of the company.
How to terminate the contract with Tricolor TV and return the money
The easiest way to terminate the contract with Tricolor TV is to stop using the company's services. Additionally, you can write a statement asking you to terminate the agreement.
You can return the money remaining on your personal account through your personal account or by calling the contact center and informing the consultants about your desire. It will not be possible to return money for previously purchased equipment.
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Replacement of goods with a similar one at the time of repair
- Dmitry Tarasov
- 09 Nov 2016, 09:14
- Dmitry Tarasov
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Question: Is it possible to take another receiver for use during the repair of the receiver
Equipment model: GS-8306
- Tricolor
- 09 Nov 2016, 22:03
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- Tricolor
- 09 Nov 2016, 22:11
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Information for review, for more accurate information, you must consult a lawyer.
Replacement of goods with a similar one for the duration of the warranty repair
A similar product is a product that is similar in function, model, brand, quality and technical characteristics to another product. If the seller does not have a completely identical product, he may provide a product not with exactly the same characteristics, but with similar ones. The store is obliged to give the buyer a similar product for use within 3 days after accepting the product for repair.
Rules for providing the buyer with similar goods
The right to provide a similar product is spelled out in Article 20 of the Law "On Protection of Consumer Rights". It talks about the rules and terms for eliminating deficiencies and repairing durable goods. At the time of elimination of these shortcomings (repair time), the buyer, at his request, are obliged to issue a similar product.
A similar product must be provided free of charge and within 3 days after receiving the product for repair.
Decree of the Government of the Russian Federation No. 55 of January 19, 1998 compiled a list of goods for which the right to issue a similar product does not apply:
- Cars, motorcycles, trailers and numbered units, except for goods used by people with disabilities.
- Pleasure boats and watercraft.
- Furniture.
- Personal electrical and medical devices. Electric razors, hair dryers, electric blankets, heating pads, etc.
- Civilian weapons, parts of civilian and service weapons.
If the requirements are not met to provide a similar product, the seller is obliged to pay a penalty - 1% of the value of the product per day.
In addition, on the basis of paragraph 1 of Art. 21 ZoZPP, if it takes more than 7 days to fulfill your requirement to replace a defective product with another product of the same or a different brand, you also have the right to demand a similar product. For the period that will be required to issue you a permanent replacement.
Government Decree No. 924 of 10.10.11 approved a list of 12 groups of goods recognized as "technically difficult".
They are not subject to the right to exchange for another similar product or the right to refund.
After 15 days after purchase, such goods can only be returned for repair.
If your product is not on the list, you can choose what to do if it breaks down during the warranty period - change it, collect money or repair it. It is in relation to the goods from this list that we may demand replacement for a similar product during the repair. The practice is that the repair of equipment can be very long.
- Tricolor
- 09 Nov 2016, 22:18
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Even for products that only need to be repaired, there is a right to a refund on the following grounds:
- The terms for repairing the goods were violated (as a rule, the maximum period is 45 days).
- Each year of the warranty period, the product is not available for more than 30 days due to constant repairs.
- Significant flaws were found in the product.
The terms of the repair are not clearly spelled out in the law. It is only said that they must be eliminated within the minimum objective period (immediately). The repair time is determined by the warranty and is usually 45 days.
Provision of a similar product for the duration of the examination
Expertise of a technically complex product can be carried out if a dispute arises between the seller and the buyer about the reasons for the breakdown of the product. And it is carried out after checking the goods in a specialized service center. If the buyer decided to take the money paid for the goods in which the defects were found, then during the examination the similar goods cannot be provided. But if the buyer demanded to replace the defective product with another, and the replacement period exceeds a week, then a similar product can be demanded. They are obliged to issue it within 3 days.
What to do if the seller refuses you
If the seller refuses to issue a similar product when repairing or replacing an old one, write a written application for the issuance of a similar product during repair to the store. You can write it in free form. All technical data should be indicated in the application for the provision of a similar product so that there is no reason for unnecessary correspondence with the store and wasting time.
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Site about Tricorol TV. Services, package review, channel list, news, promotions and equipment reviews, discussion. Help for subscribers. Forum Tricolor TV. Official site, main page tricolor.tv
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Suspension of reception / viewing for the period of absence.
- Vyacheslav Alexandrovich
- Oct 08, 2016 5:12 pm
- Vyacheslav Alexandrovich
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- Tricolor
- Oct 08, 2016 10:40 pm
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You need to go to the office of the official Tricolor dealer with your Russian passport and write a statement (the form will be issued there).
Or the second option:
Tricolor TV. Application for suspension / activation of services ">>> HERE
Sample filling out the application form for suspension / activation of Tricolor TV services
In the application, indicate your ID number or instead of ID, indicate the number of the Subscription agreement.
We send the original application to the address: 197022, St. Petersburg, PO Box 170, NJSC National Satellite Company. We attach a copy of the passport with registration.
Travel time will depend on the capabilities of the Russian Post. Please be aware that it takes up to three days between receipt of your application and suspension. That is, the method is suitable for those who have enough time to wait.
For more than 6 months, the suspension does not work, and after six months your television will start working automatically. If you want to return satellite TV earlier than written in the application, just print the form and fill it out again, but check point 2: "activate all services" and indicate the desired date.
- Petrov Lev Nikolaevich
- 11 Oct 2016, 21:51
- Petrov Lev Nikolaevich
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Question: How to suspend broadcasting for six months
Equipment model: GS 8306
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Confirmation and change of registration data of the Tricolor TV subscriber
Confirmation of registration data
To comply with the requirements of the current legislation, as well as in accordance with clause 3.8 " Terms of Service», « Tricolor TV»Is obliged to maintain an up-to-date database of its subscribers. To do this, at least once a year, as well as when changing personal data, subscribers are required to confirm the data specified in the contract: DRE ID of the receiver, the actual address of the equipment installation, as well as the Surname, First name, Patronymic, contact phone number and e-mail address of the owner of the receiving equipment ...
Please click on the "Data confirmation" button and fill out the form.
When concluding the Subscription Agreement and registering the Tricolor TV receiving equipment, the subscriber's personal data is entered into the Tricolor TV Subscriber Registration System and is used when the subscriber applies for information and reference services, as well as to participate in promotions, lotteries, sweepstakes and in other cases.
Attention! We draw your attention to the mandatory procedure for confirming your personal data specified during the registration of the receiving equipment.
If you have registered since 01/14/2013. in accordance with the Terms of Service "Tricolor TV", you undertake to confirm the data within 90 days from the date of registration as a Subscriber, and then at least once a year during the entire term of the subscription agreement and / or each time if the data changes about the last name, first name, patronymic, the address of the software installation located within the Russian Federation, as well as about the contact phone numbers specified in the Subscription Agreement, choosing one of the following methods:
1. by filling out a special form on the website www.tricolor.tv in the "Declare Yourself" section;
2. in the personal account of the subscriber in the section "Data confirmation";
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You have questions?
How to suspend your Tricolor TV subscription
It happens that satellite equipment is idle:
- You left the summer cottage in October, and are you planning to return to the beds only in April-May?
- Going on vacation for a month?
If no one is watching satellite, it is logical to turn it off.
At the same time, there is a nuance. If you write an application for termination services, you will not be able to return to viewing later. What to do?
For all Tricolor TV subscribers there is an opportunity to suspend satellite TV services. This opportunity is spelled out in the contract (the wording may differ depending on the year of the contract) and sounds like this:
"The subscriber has the right to suspend services on the basis of his written application."
How long can you suspend?
The minimum suspension period is 1 month, the maximum is 6 months.
What need to do?
Step 1
» Tricolor TV. Application for suspension / activation of services»(If the link does not work, write to, and we will send the form to your e-mail absolutely free of charge).
Step 2
We fill out the application according to the sample. We indicate all the necessary data and the reason why we want to stop viewing. In the first paragraph " suspend all services."Put a" tick ". Pay attention to the second point “ activate all services". Do not fill it in. This item will be needed if you want to resume satellite viewing earlier than the specified date. But more on that later.
Sample filling out the application form for suspension / activation of Tricolor TV services
Please include your ID number on your application. It is written on the back of the smart card:
Or, instead of ID, indicate the number of the Subscription Agreement:
Step 3
We send the original application to the address: 197022, St. Petersburg, PO Box 170, National Satellite Company NJSC... We attach a copy of the passport with registration.
Travel time will depend on the capabilities of the Russian Post. Please be aware that it takes up to three days between receipt of your application and suspension. That is, the method is suitable for those who have enough time to wait. But there is a quick way:
Bring a letter to one of our stores (see addresses) and we will send it ourselves. In this case, the processing of the application will take only a few hours. Don't forget your passport.
What will happen after the specified period expires?
After the expiration of the specified period, the display will resume on its own.
I entered the wrong end date, what happens?
Nothing wrong. For more than 6 months, the suspension does not work, and after six months your television will start working automatically. If you want to return satellite TV earlier than written in the application, just print the form and fill it out again, but check point 2: “ activate all services»And indicate the desired date.
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Site about Tricorol TV. Services, package review, channel list, news, promotions and equipment reviews, discussion. Help for subscribers. Forum Tricolor TV. Official site, main page tricolor.tv
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How to correctly CHANGE personal data
- Tricolor
- 23 Jul 2016, 14:32
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Change of registration data
To comply with the requirements of the current legislation, Tricolor TV is obliged to maintain an up-to-date database of its subscribers. Please note that by timely updating your registration data, you get access to the Subscriber's Personal Account, high-quality technical support and all the necessary information.
If you change the personal data of the Tricolor TV subscriber specified during registration, or if you change the owner of the receiving equipment, you need to go through the procedure for changing / re-registering personal data by clicking on the “Change” button, and then fill out the questionnaire following the instructions.
If the personal data of the Tricolor TV subscriber has not changed from the moment of registration to the present, please report it by clicking on the "Confirm" button, and then fill out the form following the instructions.
How to change?
To change your data, you must send an application.
Open this page, fill in everything.
- Tricolor
- 23 Jul 2016, 16:18
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After you complete this application, click just below the link "Download the completed application". Download and print the application.
We sign the application.
We make copies of this completed and signed application, Passport pages 2, 3 and 5 on the scanner.
We go a little lower and send copies of documents to Tricolor TV.
Check the box.
Click the button - "Create an appeal"
Attention!
Documents must also be sent by mail of the Russian Federation. 197022, St. Petersburg, PO Box 170, National Satellite Company NJSC.
Attention!
If you have problems - contact your dealer.
LLC "NK Expertise" information is up-to-date on 03.08.2018 on the organization card, taking into account all used data sources.